Privacy Policy

Sensytec, Inc. ("Sensytec," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit sensytec.com (the "Site"), use the SensyHub platform, or otherwise interact with our products and services. By using our Site or services, you agree to the practices described below.

1. Who We Are

Sensytec, Inc. is a Delaware corporation headquartered at 5000 Gulf Freeway, Bldg 4, Ste 230, Houston, TX 77023. We design and manufacture wireless concrete sensors and operate the SensyHub cloud platform. For privacy questions, contact us at info@sensytec.com or +1 832-899-4119.

2. Information We Collect

2.1 Information you provide

• Contact and quote forms. Name, company, job title, email, phone, project details, and any message you send through forms on our Site.
• SensyHub accounts. Account credentials, organization affiliation, project membership, and user role.
• Customer support. Records of communications when you contact us by email, phone, chat, or web form.
• Demo and event registration. Information you provide when registering for a demo, webinar, trade show, or other event.

2.2 Information collected automatically

• Usage data. Pages visited, time on site, referring URL, search terms used to reach the Site, and click activity.
• Device data. IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Cookies and similar technologies. First-party and third-party cookies used for analytics, session management, marketing attribution, and Site functionality.

2.3 Sensor and platform data

Sensytec sensors transmit concrete temperature, electrical resistivity, calculated maturity, and timestamped readings to SensyHub. This data is the property of the customer and is processed on the customer's behalf to deliver the service. Sensor data is not personal information unless directly tied to an identifiable user account.

3. How We Use Information

We use personal information to:

• Respond to inquiries and quote requests
• Provide, operate, and improve our products and SensyHub platform
• Send transactional communications (account confirmations, service alerts, support replies)
• Send marketing and product communications, where permitted
• Personalize Site content and measure marketing effectiveness
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our agreements

4. How We Share Information

We share personal information only in the following circumstances:

• Service providers. Trusted third-party vendors that help us operate the Site, host SensyHub, send email, process payments, run analytics, and support customers. These providers are contractually limited to using personal information only as needed to deliver services to us, and are required to maintain commercially reasonable security and confidentiality safeguards.
• Customers. If you are an end user of a customer's SensyHub account, your account activity may be visible to your organization's administrators and other invited users on the project.
• Legal compliance. When required by law, subpoena, court order, or regulatory request, or to protect rights, property, or safety.
• Business transfers. In the event of a merger, acquisition, financing, or sale of assets, personal information may transfer to the acquiring or successor entity.
• Aggregated or de-identified data. Information that has been aggregated or de-identified so it cannot reasonably be used to identify you may be shared without restriction.

We do not sell personal information.

5. SMS / Text Messaging

If you provide your mobile phone number through a Sensytec form, account registration, or other opt-in mechanism, you may receive text messages (SMS) from Sensytec. These messages may include:

• Transactional messages: account verification codes, sensor threshold alerts, project notifications, support replies, appointment confirmations, and other operational messages tied to your use of our products and services.
• Marketing messages: product updates, sales offers, event invitations, and other promotional content, only if you have separately opted in to receive them.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information may be shared only with our SMS service provider (such as Twilio) solely for the purpose of delivering the message you have agreed to receive, and with subcontractors of those providers acting under similar restrictions.

Message frequency: varies based on your account activity and preferences. Message and data rates may apply per your mobile carrier plan. Reply HELP for help. Reply STOP at any time to opt out of further messages. Carriers are not liable for delayed or undelivered messages.

To opt out, reply STOP to any message, or contact info@sensytec.com. Opt-out requests are processed promptly and apply to the program from which you opted out.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember preferences, measure analytics, and support marketing attribution. You can control cookies through your browser settings. Disabling cookies may limit Site functionality. We do not currently respond to "Do Not Track" browser signals because there is no industry consensus on how to interpret them.

7. Data Retention

We retain personal information for as long as necessary to provide our products and services, comply with legal obligations, resolve disputes, and enforce agreements. SensyHub project and sensor data is retained per your customer agreement and may be deleted on request after the engagement ends.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. SensyHub uses encrypted connections (HTTPS/TLS), role-based access control, and standard infrastructure security practices. No system is perfectly secure, however, and we cannot guarantee absolute security of any data transmitted to or stored by us.

9. Your Privacy Rights

9.1 California (CCPA / CPRA)

If you are a California resident, you have the right to: (a) know what personal information we collect, use, and disclose; (b) request access to or deletion of your personal information; (c) correct inaccurate information; (d) opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising); and (e) be free from discrimination for exercising your rights. Contact info@sensytec.com to submit a request.

9.2 Other US states

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may have similar rights. Submit requests to info@sensytec.com.

9.3 EEA, UK, and other international users

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with data protection laws, you may have rights to access, correct, delete, or restrict use of your personal information, and to object to certain processing. Where required, our legal basis for processing is your consent, the performance of a contract, or our legitimate business interests. Contact info@sensytec.com to exercise these rights.

10. Children's Privacy

Our Site and services are intended for businesses and adult users. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

11. International Data Transfers

Sensytec is headquartered in the United States and processes personal information here. If you access our Site or services from outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your country. By using our Site you consent to that transfer.

12. Third-Party Links

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of those parties. Review their policies before sharing information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top reflects the most recent revision. Material changes will be communicated through the Site or by email where appropriate.

14. Contact Us

Questions about this Privacy Policy or our practices? Contact us at:

Sensytec, Inc.
5000 Gulf Freeway, Bldg 4, Ste 230
Houston, TX 77023
Email: info@sensytec.com
Phone: +1 832-899-4119